Services
After-Hours Help Desk

After-Hours Help Desk

 

Do you have the technology support you need, when you need it? In today’s Web 2.0 world, accessible and reliable technology support is imperative. We know that increasing advances in software require increasing support. That’s why CampusEAI offers dependable, around-the-clock after-hours help desk services to meet members’ technology support needs.

Whether a student requires basic troubleshooting or a faculty member has a customized technology-related problem, CampusEAI After-Hours Help Desk specialists are available after on-campus IT help desk specialists are gone for the evening. This includes nights, weekends, and holidays.

Teachers, administrators, staff students, and parents can receive support for the same problems that on-campus help desk specialists assist with, including:

  • Application access
    • Public website access
    • Campus portal access
    • Email and calendar access
    • Learning management system access
    • Enterprise resource planning system access
    • Library management system access
    • Library and databases access
  • Account issues
    • Password recovery
    • User ID recovery
    • Failed account access
    • Account activation
  • Connecting to the network
    • Wi-Fi access
    • Wired internet access
    • Printing
    • Network outages
    • VPN setup
    • Network ID
    • MAC/Hostname registration
    • DHCP/DNS configuration
  • Personal computer problems
    • Windows® OS
    • Mac® OS
    • Linux OS
    • Microsoft® Office®
    • Web browsers
    • Desktop email
    • Computer security/firewalls
    • Virus/spyware removal

 

Features of CampusEAI’s After-Hours Help Desk include:

  • Meet growing student, faculty, and staff demands
  • Improved user satisfaction
  • Strengthened reliability of campus technologies
  • Optimized use of school software infrastructure

 

At CampusEAI, we don’t believe technology support should be limited to business hours. Dependable support is available from the knowledgeable specialists you need, when you need them.

 

We are dedicated to providing users with the most up-to-date, reliable technology assistance. For more information on CampusEAI’s After-Hours Help Desk services, members can contact their Account Manager. Non-members seeking additional information can send an email to membership@campuseai.org.
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